Customer Success Manager (India, US Eastern Shift)
BreachLock (company site, opens in a new tab)3+ yrsRemoteDirect career pageEst. 8–14 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and manage client accounts through the full customer success lifecycle: onboarding, engagement, renewal, and expansion.
- Act as primary client contact and liaison to technical teams, coordinating penetration test scheduling, report delivery, and remediation support.
- Manage renewal and deal pipeline including preparing quotes, handling proposals, and driving deal closures while balancing ongoing client onboarding and engagement responsibilities.
Minimum Requirements
- 3+ years experience in customer success, account management, or project/delivery coordination, ideally in SaaS or security services.
- Strong business-level English communication skills, both written and verbal, sufficient for client emails, proposals, and calls.
- Ability to manage multiple client accounts and renewal/deal pipeline simultaneously with disciplined client outreach.
- Work Location: India; Shift: 6:30 PM to 3:30 AM IST (aligned to US Eastern Standard Time).
Ideal Candidate Profile
- Experienced in customer success/account management with demonstrated ability to manage end-to-end client lifecycle independently across multiple engagements.
- Comfortable managing sales-related renewal pipelines and upsell/cross-sell opportunities with disciplined follow-up cadence.
- Organized communicator with proactive outreach habits who can coordinate between clients and technical teams, balancing project management tasks and client relationship duties.