Customer Success Manager (RoW)
Rocketlane (company site, opens in a new tab)6+ yrsChennaiOn-siteDirect career pageEst. 12–20 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Develop and implement customer success playbooks across key lifecycle stages including renewals and risk account management.
- Engage strategically with large customers to drive product adoption, retention, and expansion.
- Monitor and analyze customer health metrics (NRR, churn, NPS) and communicate insights to leadership for continuous improvement.
Minimum Requirements
- 6+ years in Customer Success roles, ideally within early-stage startups.
- 3-5+ years overall professional experience.
- Experience with data-driven decision making and strategic execution in customer success.
- Not explicitly mentioned: mandatory degrees, location or notice period requirements.
Ideal Candidate Profile
- Combines strategic thinking with operational discipline and strong business acumen.
- Experienced in managing multiple stakeholders and cross-functional collaboration in SaaS environments.
- Has hands-on familiarity with AI technologies and an ability to build and articulate points of view on their application.