S&C GN - Tech Strategy & Transformation - ITSM - Manager
Accenture (company site, opens in a new tab)10–14 yrsBengaluruOn-siteDirect career pageEst. 30–50 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead ITSM strategy transformation initiatives including process design, operating model advisory, and ITSM maturity enhancement for large global clients.
- Manage workstreams within ITSM transformation programs ensuring timely, quality delivery aligned with client objectives and measurable outcomes.
- Drive value realization through target-state ITSM process and operating model design, KPI/OKR definition, and adoption of next-gen ITSM technologies such as AIOps and automation.
Minimum Requirements
- 10-14 years overall experience in IT/technology consulting with 7+ years in ITSM process design, re-engineering, and operating model development.
- MBA from a tier 1 institute is mandatory.
- Solid knowledge and practical application of ITSM frameworks such as ITIL 4, VeriSM, COBIT; proficiency with core ITSM domains: Incident, Problem, Change, CMDB, Service Catalog.
- Locations: Delhi, Gurgaon, Mumbai, Bangalore; Work Experience Required: 10-14 years overall, 7+ years relevant ITSM experience.
Ideal Candidate Profile
- Experienced consultant with strong capabilities in ITSM strategy, service management transformation, and CXO-level communication and stakeholder management.
- Proven ability to lead complex ITSM transformation programs using structured problem solving and delivering executive-ready recommendations.
- Familiar with emerging ITSM trends including AI-driven service management, AIOps, intelligent automation, and enterprise operating model design.