Head of Operations (India)
SICPA (company site, opens in a new tab)On-siteDirect career pageEst. 30–55 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage all local operations and customer service activities to ensure reliable delivery of SICPA's solutions in India.
- Ensure compliance with SLAs, KPIs, security, quality, and operational guidelines while monitoring service performance and handling escalations.
- Serve as primary operational interface with customers and stakeholders, maintaining strong relationships and driving continuous improvement initiatives.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD
- Mandatory domain experience in operations and customer service management, preferably in technology or security solutions.
- Strong stakeholder management skills with ability to act as escalation point and maintain customer relationships.
- Not explicitly mentioned: educational qualifications, location, or notice period requirements.
Ideal Candidate Profile
- Experienced in leading operational teams with a focus on service delivery and compliance in a technology-driven environment.
- Skilled in managing complex stakeholder ecosystems including customers, government authorities, and regulatory bodies.
- Demonstrates operational rigor, proactive risk management, and capability to implement continuous improvement in service quality and efficiency.