Service Assurance Technician
GTT (company site, opens in a new tab)2+ yrsPuneOn-siteDirect career pageEst. 4–7 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide break/fix support and manage incident resolution within GTT's global network to maintain stability and performance.
- Perform technical validation, troubleshooting, and escalate issues while collaborating with customers, vendors, and internal teams.
- Configure network devices, support service migrations, and drive identification and prevention of recurring network issues.
Minimum Requirements
- Minimum 2+ years experience in a Telco, Service Provider, or similar environment.
- Strong knowledge of network protocols and technologies including BGP, OSPF, ISIS, EIGRP, VLANs, STP, LACP, MPLS, L2VPN, and L3VPN.
- Work Experience Required: At least 2+ years in relevant networking roles.
- Work Pattern: Willingness to work extended business hours; Remote work model.
Ideal Candidate Profile
- Experienced with hands-on troubleshooting and fault diagnosis in large-scale telco or service provider networks.
- Comfortable working in a fast-moving, collaborative, and technically accountable environment involving multiple stakeholders.
- Familiarity with Cisco IOS, Juniper JUNOS, SD-WAN, Security, and SASE technologies along with relevant certifications such as CCNA or JNCNA.