Operations Executive (PUW)
DHL (company site, opens in a new tab)2–4 yrsKolkataOn-siteDirect career pageEst. 3.5–6 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage all inbound operations including receipt, unloading, scanning, sorting, and processing of shipments in assigned Service Centre shifts.
- Oversee frontline staff staffing, productivity, service quality, safety, and compliance during the shift to meet operational SLAs and standards.
- Ensure operational governance via shift reporting, performance monitoring, issue escalation, and coordination with outbound and network teams to maintain smooth shipment flow.
Minimum Requirements
- Education: Graduate in any discipline OR 10+2 with a 3-year Diploma from a recognized institution.
- Experience: 2–4 years in courier, express logistics, warehousing, distribution, or supply chain operations with frontline team leadership and shift coordination experience.
- Skills: Experience with inbound operations including shipment processing, sorting, scanning, reconciliation, and usage of operational systems and barcode scanners.
- Work Experience Required: 2–4 years relevant experience. Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing inbound courier or logistics operations with a focus on meeting service level agreements and operational efficiency.
- Demonstrates operational leadership with capability to supervise and coach frontline operational teams in high-volume, time-sensitive environments.
- Comfortable with operational governance practices including productivity monitoring, shift reporting, compliance enforcement, and inter-departmental coordination.