Area Operations Manager - Nagpur
DHL (company site, opens in a new tab)6–9 yrsNagpurOn-siteDirect career pageEst. 8–14 LPA
Posted 19h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end operational performance of multiple non-metro locations including Service Centres, BDOs, partner-supported sites within a branch area.
- Ensure service quality, workforce productivity, cost control, infrastructure readiness, and operational compliance across the cluster.
- Lead operational issue resolution, drive process standardization, monitor shipment flow, and manage stakeholders to meet defined service SLAs and productivity targets.
Minimum Requirements
- Bachelor’s degree in Operations, Supply Chain, Logistics, Business Administration or related field; MBA/PG preferred.
- 6–9 years of relevant experience in express logistics, courier, eCommerce logistics, 3PL, distribution or multi-location Operations.
- Experience managing multiple Service Centres/BDOs/non-metro Operations locations required.
- Travel requirement of approximately 75%; work location within non-metro areas/cluster.
Ideal Candidate Profile
- Experienced leader with a strong background in First Mile and Last Mile logistics operations across geographically dispersed non-metro locations.
- Demonstrated capability in managing both direct and outsourced workforce, partner/franchise operational models, and cost/productivity optimization.
- Data-driven decision maker skilled in operational governance, compliance, customer experience management and continuous improvement in logistics environment.