Phone Number specialist 1
Twilio (company site, opens in a new tab)2–4 yrsRemoteDirect career pageEst. 7–12 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage global phone number operations including porting numbers, procuring short codes and Sender IDs for customers.
- Provide email-based support to resolve customer and internal queries related to telecommunications products and services.
- Collaborate with carrier partners to resolve issues and ensure smooth operation of Twilio’s connectivity infrastructure.
Minimum Requirements
- 2-4 years experience in customer-facing operations roles, preferably in eCommerce or Telecommunications.
- Basic technical skills including SQL, understanding of APIs, and data analytics.
- Willingness to work flexible rotational schedules and occasional travel as required.
- Location: Remote within India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
Ideal Candidate Profile
- Experience working with global customers and multi-stakeholder collaboration involving carriers and internal teams.
- Strong problem-solving skills with ability to manage intermediate-to-advanced customer queries related to telecommunications products.
- Comfortable with ambiguity and able to manage multiple priorities under pressure with clear communication skills.