Application Stability and Service Manager - Vice President
Citi (company site, opens in a new tab)12+ yrsPuneOn-siteDirect career pageEst. 35–60 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end platform stability, operational resilience, and service level achievement for critical Liquidity Reporting and Secured Financing platforms.
- Lead major incident management including senior technical escalation, root cause analysis, and problem management to reduce recurring operational issues.
- Govern production changes, release risks, infrastructure capacity, and ensure zero-surprise operations through monitoring and proactive stability programs.
Minimum Requirements
- 12+ years of progressive IT experience in Financial Services, Investment Banking, or FinTech with leadership in Application Stability or Technical Service Delivery.
- Bachelor's or Master's degree in Computer Science, IT, Engineering, or related field.
- Strong technical expertise in Unix/Linux, relational databases (Oracle, MSSQL), Big Data platforms (Hadoop, Hive, Spark, Kafka), and monitoring tools (ITRS Geneos, AppDynamics, Splunk, Grafana).
- In-depth knowledge of Capital Markets domain including Secured Financing, Repo, Securities Lending, and regulatory liquidity reporting (LCR, NSFR, FR2052a).
Ideal Candidate Profile
- Experienced senior leader skilled in crisis management and capable of driving cross-functional teams during high-impact incidents with executive-level communication.
- Strategic operator with deep technical and domain expertise bridging application stability, infrastructure, and capital markets regulatory workflows.
- Proven track record in implementing ITIL frameworks and operational discipline to embed proactive service management across global teams.