4–6 yrsNoidaOn-siteDirect career pageEst. 10–18 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Administer and monitor the Online Gaming platform 24x7 to ensure optimal performance and availability.
- Provide second-level troubleshooting and incident management, acting as point of contact for partner concerns.
- Implement periodic infrastructure and software releases, and improve processes aligned with ITIL v4 standards.
Minimum Requirements
- 4-6 years' experience in technical support or operational role.
- Proficiency in Windows and Linux environments, with experience in Docker/Kubernetes and cloud platforms (Google GKE, Amazon EKS).
- Knowledge of monitoring tools (Grafana, Datadog), code repositories (GitHub/GitLab), CI/CD pipelines, databases (MSSQL/MongoDB), DNS/HTTPS certificates, orchestration tools (Ansible/Ansible Tower), and ticketing systems (Freshdesk/Jira).
- Willingness to work in 24x7 shift operations.
Ideal Candidate Profile
- Experienced in managing live gaming or similar mission-critical online platforms under 24x7 shift model.
- Strong incident ownership with demonstrated fault-finding and problem-solving skills using logs and monitoring tools.
- Familiar with ITIL v4 processes and capable of implementing infrastructure and software releases confidently.