4–6 yrsNoidaOn-siteDirect career pageEst. 10–18 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Administer and monitor the Online Gaming platform on a 24x7 shift-based operations team to ensure optimum performance and availability.
- Provide second-level troubleshooting support and liaise with service providers and third parties for incident resolution.
- Manage infrastructure and software releases, handle incidents, service requests, and change requests following ITIL v4 standards.
Minimum Requirements
- 4-6 years of experience in a technical support or operational role.
- Proficient in both Windows and Linux environments with broad technology knowledge.
- Experience with monitoring tools such as Grafana and Datadog, Docker/Kubernetes, cloud platforms like Google GK and Amazon EKS.
- Familiarity with GitHub/GitLab, CI/CD pipelines, relational/non-relational databases (MSSQL/MongoDB), DNS/HTTPS certificates, orchestration tools (Ansible, Ansible Tower), and ticketing systems (Freshdesk/Jira).
Ideal Candidate Profile
- Experienced in managing live and staging infrastructures in a 24x7 environment with shift work comfort.
- Demonstrates accountability and ownership in incident management with strong fault-finding and problem-solving skills.
- Capable of improving processes related to operations and service delivery within a multi-disciplinary technical support team.