IT Support Engineer L3
Mitratech (company site, opens in a new tab)5+ yrsOn-siteDirect career pageEst. 8–14 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as first point of contact for internal IT support issues related to Windows 11, macOS, Microsoft 365, identity systems, and hardware/software.
- Own ticket resolution end-to-end, meeting SLA targets and maintaining clear documentation and prioritization.
- Drive process improvements including automation and AI integration to enhance IT support efficiency and self-service capabilities.
Minimum Requirements
- 5+ years of hands-on experience troubleshooting Windows 11/macOS and supporting Microsoft 365 and identity systems in an enterprise environment.
- Experience administering Active Directory and Microsoft Entra ID for user lifecycle, groups, MFA, and conditional access basics.
- Ability to work onsite in Hyderabad 2-3 days per week and in the 12:30 PM - 9:30 PM IST shift.
- Bachelor’s degree in Computer Science or related field, or equivalent experience.
Ideal Candidate Profile
- Experienced IT support engineer comfortable handling escalated multi-step technical issues independently in hybrid work settings.
- Technically skilled across endpoint management, identity administration, ticketing systems, and automation eagerness (including PowerShell and AI tools).
- Capable of creating documentation and knowledge base content to reduce repeat tickets and improve user self-service.