Group Manager, Global Customer Operations & Growth
Adobe (company site, opens in a new tab)12–18 yrsNoidaOn-siteDirect career pageEst. 45–70 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Own global customer support operations for Adobe's B2C base ensuring consistent high-quality service across channels.
- Drive AI-led automation and self-service initiatives to enhance efficiency and reduce customer effort while maintaining quality.
- Lead and scale a large distributed team including vendor/partner management to meet targets for retention, sales, churn reduction, and operational metrics.
Minimum Requirements
- 12-18 years in customer operations, technical support, or service delivery including leading large teams (500+) with vendor/partner management experience.
- Proven track record driving revenue or retention outcomes within a service organization, not purely cost-center support.
- Experience with AI-driven automation or self-service tooling in a customer support or CX context.
- Work Experience Required: 12-18 years
Ideal Candidate Profile
- Experienced in managing large, global B2C customer support teams with vendor/partner integration.
- Strong operational and analytical rigor with comfort owning and driving performance to hard metrics like CSAT, retention, and cost-per-contact.
- Demonstrated ability to lead transformative scale initiatives combining customer service and revenue growth responsibilities.