Networking Service Delivery Field Support Engineer (L1)
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 3.5–6 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide first-line onsite technical support and field engineering services to client networking infrastructure.
- Manage and resolve standard and low complexity incidents to meet Service Level Agreements (SLAs).
- Coordinate with stakeholders and escalate issues to Level 2 engineers or third-party vendors when required.
Minimum Requirements
- Bachelor's degree or equivalent in Information Technology, Computing, or related field.
- Associate level certification in networking technologies (examples: Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA).
- Entry-level experience in networking technologies including routing, switching, wireless, SDI distribution, core and access layers.
- Workplace type: On-site. Work Experience Required: Entry-level experience in technical support and troubleshooting in networking.
Ideal Candidate Profile
- Able to perform routine diagnosis and resolution of networking incidents using standard procedures and knowledge articles.
- Comfortable working in a pressurized, client-facing environment handling first-line support and service continuity during shift changes.
- Has foundational experience in multiple networking technologies and demonstrates prompt escalation discipline.