Customer Success Specialist
A.P. Moller - Maersk (company site, opens in a new tab)2+ yrsChennaiOn-siteDirect career pageEst. 6–10 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Develop and maintain long-term customer relationships to ensure retention, loyalty, and full realization of business value from Maersk solutions.
- Manage customer contract renewals, tenders, and compliance, coordinating across internal teams and handling escalations as needed.
- Support sales activities including account planning, goal setting, commercial tasks, reporting, and training; act as backup for senior customer success roles when required.
Minimum Requirements
- Bachelor’s degree in business or related field preferred (not strictly mandatory).
- Minimum 2+ years experience in Sales Support or Customer Support with focus on account management and post-sales contract management.
- Proficiency in MS Office tools such as Excel, Word, and Outlook is required; CRM tool Salesforce experience is an added advantage.
- Shift timing: 6:00 pm to 3:00 am.
Ideal Candidate Profile
- Experience handling high-caliber, top volume customer accounts with ability to build trust and manage escalations effectively.
- Commercially savvy with experience in contract management and sales support in logistics or related industry.
- Comfortable working cross-functionally within a global matrix organization to deliver customer outcomes and drive contract compliance.