Customer Success Specialist
A.P. Moller - Maersk (company site, opens in a new tab)3+ yrsChennaiOn-siteDirect career pageEst. 6–12 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Build and maintain long-term relationships with customers to ensure retention and loyalty, supporting clients to achieve expected business outcomes with Maersk solutions.
- Manage contract renewals, tender handling, and ensure timely contract management and compliance.
- Support sales activities including account planning, marketing strategies, escalations, dispute management, and internal reporting tasks.
Minimum Requirements
- Bachelor’s degree in business or related industry preferred.
- Minimum 2 years experience in Sales Support/Customer Support; with at least 3 years in Customer Service including contract management and post-sales management.
- Proficient in MS Office (Excel, Word, Outlook); Salesforce CRM experience is a plus.
- Shift timing: 6:00 pm - 3:00 am.
Ideal Candidate Profile
- Experienced in account management and customer relationship building in sales or post-sales environments.
- Strong commercial knowledge with ability to manage contract compliance and sales support tasks independently.
- Capable of handling high-caliber clients and working collaboratively across multiple internal teams including sales, finance, and execution.