Customer Success Specialist
A.P. Moller - Maersk (company site, opens in a new tab)3+ yrsChennaiOn-siteDirect career pageEst. 6–10 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Develop and maintain long-term customer relationships to ensure retention and achievement of business outcomes using Maersk solutions.
- Manage contract renewals and tender processes, coordinating with internal and external stakeholders to meet commitments and compliance.
- Support sales teams with account planning, commercial activities, reporting, escalations, and act as backup for senior customer success roles when needed.
Minimum Requirements
- Bachelor’s degree in business or related industry preferred.
- Minimum 2 years of experience in sales support or customer support in related areas including account management and building customer relationships.
- Proficiency in MS Office programs such as Excel, Word, and Outlook; CRM tool Salesforce experience is a plus.
- Shift timings: 6:00 pm - 3:00 am, with at least 3 years in customer service focusing on contract management and post-sales management.
Ideal Candidate Profile
- Experience handling high-caliber customers, preferably within logistics or integrated supply chain environments.
- Demonstrated ability in contract management, sales support, and customer retention with commercial knowledge orientation.
- Capable of coordinating cross-functional resources to resolve customer issues and drive adoption, usage, and value realization.