Customer Success Specialist
A.P. Moller - Maersk (company site, opens in a new tab)3+ yrsChennaiOn-siteDirect career pageEst. 6–12 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Build and maintain long-term customer relationships to promote retention and loyalty, ensuring customers achieve business outcomes with Maersk solutions.
- Manage contract renewals, tenders, and commercial activities including sales support from start to finish.
- Drive customer adoption, resolve challenges using cross-functional resources, and support local/global initiatives and team transformation efforts.
Minimum Requirements
- Bachelor’s degree in business or related field preferred.
- Minimum 2 years of experience in Sales Support or Customer Support with account management and customer relationship building.
- Proficient in MS Office (Excel, Word, Outlook); CRM tool Salesforce experience is advantageous.
- Shift timing: 6:00 pm - 3:00 am.
Ideal Candidate Profile
- Experienced in contract management and post-sales customer service with a strong commercial understanding.
- Effective communicator comfortable handling high-caliber customers and cross-functional coordination.
- Able to support and escalate customer issues timely and assist with sales and team operational activities.