Managed Services Engineer (L2) EUS
NTT (NTT Group) (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 6–12 LPA
Posted 15h ago
Reach people at NTT (NTT Group)
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at NTT (NTT Group) you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Maintain and monitor client IT infrastructure by proactively resolving incidents within agreed SLAs to ensure service continuity.
- Manage work queues, perform second-level support, execute change management activities, and handle client escalations professionally.
- Identify improvement and automation opportunities, audit tickets for quality, and contribute to disaster recovery functions and projects.
Minimum Requirements
- Moderate experience in managed services with cross-technology infrastructure.
- Knowledge of ticketing tools, preferably ServiceNow, and familiarity with ITIL processes.
- Bachelor's degree in IT/Computing or equivalent work experience.
- Workplace: On-site at client location.
Ideal Candidate Profile
- Experienced in handling technical incidents and problem resolution in diverse cultural settings with effective communication.
- Ability to plan and adjust activities/projects considering changing circumstances and work extended hours if needed.
- Focused on client requirements and service quality, skilled at collaborating within multi-level support teams including automation initiatives.