SMO Transition Lead
Unisys (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead transition activities for complex outsourcing, managed services, and transformation engagements by defining goals, milestones, and governance to meet contractual and project objectives.
- Manage ITIL-based service delivery including incident, major incident, problem, request, and change management to improve overall service quality and ensure service acceptance.
- Serve as Major Incident Management lead, directing critical incident response, stakeholder communications, and producing post-incident analysis to minimize business impact and restore services promptly.
Minimum Requirements
- Any degree with 8+ years relevant experience or equivalent combination of education and experience.
- Master's degree preferred but not mandatory.
- Experience required in ITIL service support processes including incident, major incident, problem, request, and change management.
- Work Experience Required: 8+ years relevant experience explicitly stated.
Ideal Candidate Profile
- Experienced in managing large-scale, complex IT service transitions with strong operational coordination skills.
- Skilled in leading virtual and cross-functional teams focused on service delivery governance and operational performance.
- Demonstrates expertise in major incident management with ability to engage executive stakeholders and drive continuous service improvement.