Service Management Lead
Ameriprise Financial (company site, opens in a new tab)7–10 yrsGurugramOn-siteDirect career pageEst. 14–26 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage the Incident Management Team focusing on Critical/Major incident resolution to reduce Mean Time to Restore Service (MTRS).
- Own production support including incident prioritization, escalation, and post-incident documentation and analysis.
- Provide operational leadership to technology operations, managing availability, performance, vendor relations, and operational finance plans.
Minimum Requirements
- Bachelor's degree in Computer Science or similar field, or equivalent work experience.
- 7-10 years of relevant experience.
- Understanding of ITIL processes including Change, Incident, Problem, and Knowledge Management.
- Experience with monitoring tools such as Dynatrace and SumoLogic and supporting applications in Financial Services industry.
Ideal Candidate Profile
- Experienced in Critical/Major Incident Management roles with a solid operational leadership background.
- Strong analytic and decision-making skills demonstrated by managing cross-functional incident investigations and operational readiness.
- Familiar with vendor management and operational finance in technology services within a financial services environment.