Client Relationship Manager
Vikst Marketing3+ yrsRemoteDirect career pageEst. 6–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage a portfolio of paid media clients, primarily eCommerce brands across UAE/GCC, ensuring client satisfaction and retention.
- Lead regular client interactions including Zoom calls, performance reviews, and occasional in-person meetings to discuss Meta and Google Ads results against business goals.
- Collaborate with internal performance and creative teams to provide actionable insights and resolve client issues, including handling challenging conversations related to underperformance and budget.
Minimum Requirements
- 3+ years of client services or account management experience within a performance marketing agency managing paid media clients.
- Strong understanding of Meta Ads, Google Ads, and eCommerce metrics such as ROAS, CAC, CPA, MER, conversion rate, and AOV.
- Fluent professional communication in English including presentation and relationship-building skills.
- Agency-side client management experience within paid media is essential; customer service, sales, or organic social media experience alone is insufficient.
Ideal Candidate Profile
- Experience working with clients based in UAE/GCC, comfortable managing multiple client relationships autonomously.
- Ability to conduct confident, strategic conversations about paid media performance, translating technical metrics into business impact.
- Organized, proactive, and solutions-focused with a track record of owning client satisfaction and retention in a remote or hybrid agency environment.