Telecom Support Engineer II (TCF)
Concentrix Corporation (company site, opens in a new tab)Delhi NCR, Gurugram, JaipurOn-siteDirect career pageEst. 6–12 LPA
Posted 17h ago
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Job description
Structured overview of role & requirements
About This Role
- Design, configure, deploy, and integrate Unified Communications (UCaaS) and Contact Center as a Service (CCaaS) solutions including voice, chat, video conferencing, and collaboration tools.
- Provide second and third-line technical support, troubleshooting, and system monitoring to ensure optimal platform performance and minimal service disruption.
- Collaborate with clients, vendors, and internal teams for project delivery, training, platform optimization, and documentation maintenance.
Minimum Requirements
- Experience Required: Not explicitly mentioned in the JD
- Must have expertise in UCaaS and CCaaS platforms including configuration, integration, support, and upgrades.
- Fluent in English as a language requirement.
- Location Requirement: Must be based in Gurugram, India (4th Floor, 20 Delhi-Jaipur Expy, Sector 18).
Ideal Candidate Profile
- Experienced in managing end-to-end deployment and operational support of UC and CCaaS communication platforms in enterprise environments.
- Proven ability to handle multi-stakeholder collaboration including clients, vendors, and cross-functional teams to deliver communication technology projects.
- Strong focus on technical troubleshooting, system optimization, and documentation for communication systems supporting business operations.