Branch Operations Manager
Standard Chartered Bank (company site, opens in a new tab)3–4 yrsKolkataOn-siteDirect career pageEst. 6–12 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Approve and oversee daily branch transactions including high-value operations and specialized banking products.
- Manage branch service delivery, customer satisfaction, workflow efficiency, regulatory compliance, and internal controls with a focus on audit readiness and reporting.
- Lead branch staff supervision, coaching, sales referral identification, premises management, health and safety compliance, and archival portfolio management.
Minimum Requirements
- Graduate or Postgraduate degree mandatory.
- 3-4 years of overall work experience, preferably in banking operations.
- Mandatory skills include banking operations knowledge, leadership capabilities, and strong communication skills.
- Work Experience Required: 3-4 years (explicitly stated). Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in operational control and compliance in a banking branch environment with a focus on transaction approval and risk mitigation.
- Skilled in staff management and process improvement to enhance service delivery and customer satisfaction metrics.
- Demonstrates ability to coordinate cross-functional compliance, audit standards, and health and safety within branch operations.