Group Lead-Quality
Ameriprise Financial (company site, opens in a new tab)12+ yrsNoidaOn-siteDirect career pageEst. 25–40 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and develop a team of 5+ Quality Analysts to meet quality goals, manage audits, and ensure compliance with procedures and regulations.
- Oversee audit accuracy, monitor quality metrics, conduct root cause analysis, and drive corrective/preventive actions to improve operational effectiveness and customer experience.
- Collaborate with Operations and other stakeholders through calibration sessions and business reviews, and lead continuous improvement initiatives using data-driven insights.
Minimum Requirements
- 12+ years overall experience with at least 8+ years in Quality, Audit, Risk, Compliance, or Operational Excellence.
- Prior people leadership experience or demonstrated ability to lead and coach a team.
- Proficiency in Microsoft Excel, PowerPoint, and quality reporting tools; experience with quality reviews, calibrations, and performance coaching.
- Work Experience Required: 12+ years overall, including 8+ in relevant quality or operational functions.
Ideal Candidate Profile
- Experienced leader skilled in managing quality assurance teams with a strong focus on audit accuracy and compliance adherence.
- Data-driven decision maker capable of identifying process gaps and operational risks through analytics and driving performance improvements.
- Collaborates effectively across Operations, Training, and Leadership to maintain quality standards and foster continuous improvement initiatives.