Security Managed Services Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 8–14 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Maintain operational security infrastructures and systems for clients, ensuring uninterrupted service.
- Handle client technical incidents and service requests with expertise to meet SLA targets, managing work queues and updating tickets.
- Collaborate with automation teams to optimize processes, execute change management with risk mitigation, support incident quality audits, and assist L1 engineers with escalations.
Minimum Requirements
- Experience in managed services supporting security infrastructure and proficiency with ticketing tools, preferably ServiceNow.
- Bachelor's degree or equivalent in IT/Computing or relevant work experience.
- Work Experience Required: Not explicitly mentioned in the JD.
- Workplace: Hybrid working model.
Ideal Candidate Profile
- Strong technical expertise in security service operations and incident management within managed services contexts.
- Ability to communicate effectively across cultures and collaborate with multiple teams including automation and L1 support.
- Demonstrates analytical skills in audit and trend analysis to identify automation opportunities and improve service quality.