Customer Success Specialist
A.P. Moller - Maersk (company site, opens in a new tab)2+ yrsChennaiOn-siteDirect career pageEst. 6–12 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Develop and maintain long-term customer relationships to promote retention and loyalty, ensuring clients achieve expected business outcomes with Maersk solutions.
- Manage contract renewals, tender handling, and ensure timely contract compliance while coordinating with customers and internal teams.
- Support sales efforts including account planning, goal setting, reporting, escalations, and assist with sales support tasks and commercial activities end-to-end.
Minimum Requirements
- Bachelor’s degree in business or related industry preferred.
- Minimum 2 years of experience in Sales Support or Customer Support with account management and customer relationship execution.
- Proficiency in MS Office programs such as Excel, Word, and Outlook.
- Work Experience Required: Minimum 2 years in relevant sales support/customer support roles.
Ideal Candidate Profile
- Experienced in managing high-caliber clients, particularly top volume customers, with strong commercial knowledge and customer relationship skills.
- Able to coordinate cross-functional resources to quickly resolve customer challenges and drive contract and sales management processes.
- Skilled in communication, contract compliance, sales support, and familiar with customer performance metrics like NPS and sales volume targets.