Sr Manager- Customer Success
Serosoft Solutions (company site, opens in a new tab)8+ yrsIndoreOn-siteDirect career pageEst. 10–18 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage the Customer Success team to drive customer satisfaction, product adoption, retention, and long-term growth.
- Manage key customer relationships, resolve critical escalations, and work across internal teams to enhance customer experience.
- Establish and improve Customer Success processes, track key metrics, and identify upselling and growth opportunities.
Minimum Requirements
- Bachelor's or Master's degree in Engineering, Computer Science, IT, Business Administration, or a related field.
- 8+ years of overall experience in Customer Success, Client Relationship Management, Account Management, Consulting, or similar roles.
- Experience leading or managing Customer Success, Support, Account Management, or Client Services teams.
- Preferred experience with ERP, SaaS, or Enterprise Software; Education domain experience is a plus.
Ideal Candidate Profile
- Experienced leader capable of managing and mentoring high-performing Customer Success teams.
- Skilled in handling complex customer issues and escalations with a focus on customer retention and account growth.
- Familiar with cross-functional collaboration involving Product, Technology, Implementation, Support, and Sales teams.