Technology Support II, Mainframe Operations
JPMorgan Chase & Co. (company site, opens in a new tab)2+ yrsBengaluruOn-siteDirect career pageEst. 8–14 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Support and monitor mainframe production and development environments to ensure continuous service delivery and meet SLAs/SLOs.
- Troubleshoot and resolve incidents, investigate root causes, and maintain logs for event transparency and post-incident analysis.
- Coordinate vendor communications and assist with hardware/software patching and updates to strengthen operational stability.
Minimum Requirements
- 2+ years of applied experience in technology support roles.
- Bachelor’s degree in information systems or a three-year technical degree.
- Hands-on experience with mainframe systems and batch operations in production support context.
- Experience using Netcool, Control-M, CA7, Zeke, mainframe consoles and understanding of IBM z-Series environments.
Ideal Candidate Profile
- Experienced in troubleshooting and maintaining mainframe services with operational responsibility for end-to-end service flows.
- Familiar with ITIL-aligned processes and operating in large-scale technology environments, either on-premises or public cloud.
- Capable of contributing to continuous improvement initiatives by leveraging observability tools and automation scripting to reduce operational risk.