IT Incident Management Analyst II
TP (company site, opens in a new tab)ThaneOn-siteDirect career pageEst. 5–9 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end IT problem investigations including root cause analysis and implementing corrective and preventative measures.
- Analyze and report IT incident trends to identify repeat incidents and potential service interruptions, driving proactive incident resolution.
- Provide process improvements to minimize operational risk and enhance service quality.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Specialized schooling or prior practical experience likely required (exact qualifications not specified).
- Must apply subject matter knowledge to IT incident management and problem-solving.
- Compliance with professional discipline and ability to deliver work adhering to time, cost, and quality standards.
Ideal Candidate Profile
- Experienced in IT incident/problem management with ability to manage root cause investigations and corrective measures.
- Skilled in analyzing incident trends to preempt service disruptions and reduce repeat incidents.
- Capable of implementing process improvements that reduce operational risk and increase service quality in IT environments.