8+ yrsBengaluruOn-siteDirect career pageEst. 22–35 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage the Customer Experience team responsible for Level 1 customer support and operational excellence using Dynamics 365 CE platform.
- Drive customer satisfaction improvements by reducing effort, leading issue resolution, and standardizing processes across geographies and channels.
- Own operational management, automation initiatives, stakeholder engagement, and people leadership to improve service quality and efficiency.
Minimum Requirements
- 8+ years established experience in Service Business Management with proven people management.
- First level and advanced university degree required.
- Work location: Hybrid model with average 2 days per week onsite at HPE office in India.
- Strong knowledge of customer experience platforms, operational management, process standardization, and cross-functional stakeholder management.
Ideal Candidate Profile
- Experienced leader in customer experience or service management with strategic and operational accountability in a global, multi-cultural environment.
- Skilled in driving cross-functional influence and continuous improvement through data-driven insights and automation.
- Comfortable managing a virtual team, executing transformation initiatives, and partnering across functions including Finance, IT, Sales, and Product.