NOC Support Engineer II
MRI Software (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 5–12 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L2 support for MRI cloud infrastructure including monitoring, triaging, resolving incidents, and escalating when necessary.
- Monitor IT infrastructure and application performance using tools like Logic Monitor, Kaseya, Nagios, New Relic; prepare reports and review SLAs.
- Handle incident, change, and release management based on ITIL processes, covering multiple technologies including Windows Server, networking, backup solutions, and cloud services.
Minimum Requirements
- Experience with infrastructure monitoring tools such as Logic Monitor, Kaseya, Nagios, New Relic.
- Proficient in Windows Server administration (2008 to 2016), VMWare vSphere, networking (Cisco, FortiGate, Meraki), and cloud platforms (Azure, AWS).
- Understanding of ITIL incident, change, and release management processes.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Capable of multitasking across different technologies with responsibility for SLA adherence and incident resolution.
- Experience working in a 24x7 NOC environment with flexible off days including public holiday work.
- Familiar with preparing operational reports and performing routine infrastructure health checks and troubleshooting.