Technical Specialist - Enterprise Multimedia Services
Fidelity International (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 22–35 LPA
Posted 7h ago
Reach people at Fidelity International
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Fidelity International you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead delivery and operational support of multinational multimedia and telephony services portfolio.
- Drive cross-functional, cross-regional projects ensuring coordination and execution across global teams.
- Provide comprehensive support and continuous improvements for voice and multimedia collaboration solutions covering India, Europe, and APAC regions.
Minimum Requirements
- Bachelor's degree in IT or related field.
- 8+ years of VoIP experience with proven large scale voice/multimedia project delivery.
- Technical skills including AudioCodes SBC, Microsoft Teams Telephony, Verint Compliance Recording, BT IP Trade platform, and enterprise conferencing tools (MS Teams or Zoom).
- Experience with ITIL operational support, networking fundamentals (TCP/IP, RTP, codecs), cloud platforms (Azure or AWS), and CI/CD automation tools (Linux Shell scripting, PowerShell, Terraform, Python, Jenkins).
Ideal Candidate Profile
- Experienced in managing complex, global multimedia infrastructure projects with technical and leadership authority.
- Demonstrates strong cross-regional collaboration skills adapted to diverse customer needs and business environments.
- Technically proficient in enterprise telephony and multimedia systems integrating cloud and on-prem technologies, with operational ITIL support experience in financial or regulated services environments.