Sr Manager - Vendor Management (Collections)
SBI Cards and Payment Services Limited (SBI Card) (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 18–30 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage channel partners responsible for tele calling in collections portfolio, ensuring operational efficiency and business continuity.
- Execute and monitor collection strategies, track vendor and agent performance, and implement segmentation to improve collection outcomes.
- Ensure compliance through audits, training, and oversight of call quality and agent behavior; manage vendor billing and dispute resolution.
Minimum Requirements
- Post-Graduate or Graduate degree in any discipline.
- Experience managing large distributed vendor teams.
- Knowledge of credit card collections processes and dialer strategies.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in stakeholder management within credit card collections environment.
- Ability to analyze portfolio data quantitatively and qualitatively to identify gaps and optimize strategies.
- Results-driven with strong process orientation and problem-solving skills to manage vendor operations effectively.