Sr Customer Success Manager
Xoxoday (company site, opens in a new tab)4–6 yrsBengaluruOn-siteDirect career pageEst. 8–18 LPA
Posted 1d ago
Reach people at Xoxoday
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Xoxoday you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own post-sale customer relationships and drive product adoption, retention, and account success across the customer base.
- Translate customer goals into success plans, ensuring sustained value and loyalty over time.
- Collaborate closely with Product and Sales teams to share feedback, support renewals, and resolve customer issues efficiently.
Minimum Requirements
- 4-6 years of experience in a customer-facing role focused on adoption, success, or retention.
- Strong understanding of Customer Success as a function.
- Ability to build and maintain relationships with senior stakeholders.
- Not explicitly mentioned in the JD: specific degree requirements, notice period, or location constraints.
Ideal Candidate Profile
- Experienced in managing complex customer relationships with confidence and outcome focus.
- Ability to work cross-functionally with Product and Sales to solve customer problems and drive account growth.
- Background in senior customer success roles with a practical understanding of the function and demonstrated product insight.