Sr Service Delivery Manager
Jobgether (company site, opens in a new tab)RemoteDirect career pageEst. 18–30 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead the end-to-end change management governance for a business unit supporting 100+ clients in a 24/7 cloud operations environment.
- Chair Technical Review Board meetings to approve and oversee change implementation, validation, rollback, and closure ensuring operational compliance and risk mitigation.
- Manage operational leadership including incident resolution, team coordination across shifts, performance monitoring via KPIs, and client communication/escalation.
Minimum Requirements
- Significant experience in IT service delivery management, cloud operations, or infrastructure technical operations leadership.
- Proven leadership of distributed/rotational teams delivering mission-critical services in 24/7 environments.
- Strong expertise in enterprise change management governance and leading technical review boards.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing large-scale, complex cloud or infrastructure operations with a focus on governance and compliance.
- Able to operate in fast-paced, client-focused environments managing shift-based teams and multi-stakeholder governance processes.
- Strong accountability for operational risk, incident management, and continuous improvement of service delivery standards.