Managed Services Operations Specialist
NTT (company site, opens in a new tab)MangaluruHybridDirect career pageEst. 8–16 LPA
Posted 22h ago
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Job description
Structured overview of role & requirements
About This Role
- Plan, coordinate, and monitor implementation of operational activities in Managed Services delivery to meet approved operational plans and improve service delivery.
- Manage shift rosters, monitor operational metrics, handle client escalations, and ensure adherence to service level agreements (SLAs).
- Analyze operational effectiveness of support services, propose improvement plans, and report key metrics during client reviews.
Minimum Requirements
- Bachelor’s degree or equivalent in Information Technology, Business Administration, or related field.
- ITIL Foundation certification mandatory.
- Seasoned work experience in Managed Services delivery including technical and service management exposure, customer escalation handling, and operations management in large-scale (preferably multinational) technology services environment.
- Workplace type: Hybrid working.
Ideal Candidate Profile
- Experienced in managing complex service delivery operations and accountable for meeting SLAs in a multi-national environment.
- Skilled in operational process analysis, client-centric service optimization, risk identification, and issue resolution.
- Capable of handling client escalations with strategic balance between client needs and organizational direction under pressured environments.