Digital Technology Senior Team Leader/Project Manager – Unified Customer Portal & ServiceNow CSM
Baker Hughes (company site, opens in a new tab)8–10 yrsMumbaiOn-siteDirect career pageEst. 22–35 LPA
Posted 22h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and drive the strategic roadmap for Unified Customer Services Support, including prioritization of enhancements and operational stability.
- Lead design, implementation, and deployment of new product features and manage integrations with upstream and downstream systems.
- Manage delivery timelines, vendor resources, DevOps operations, data migration, risk mitigation, backlog, and stakeholder alignment for enterprise platform programs including ServiceNow CSM and Gen AI capabilities.
Minimum Requirements
- 8 to 10 years of experience as a Program Manager or Project Manager in enterprise platform delivery.
- Strong technical understanding of customer support platforms, integrations, data migration, backlog, issue tracking, and agile delivery frameworks.
- Basic understanding of Gen AI/Agentic AI, DevOps & Agile methodologies, and enterprise systems such as CRM and ERP.
- Work Experience Required: 8 to 10 years. Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing complex enterprise platform programs with strategic vision and hands-on execution.
- Demonstrates strong stakeholder management, communication, and leadership skills in a cross-functional, enterprise environment.
- Capable of translating complex business needs into technical requirements and driving innovation in automation and process optimization.