Senior Infrastructure Support Engineer - AWS
Thoughtworks (company site, opens in a new tab)Bengaluru, Chennai, Gurugram, Hyderabad, PuneOn-siteDirect career pageEst. 22–38 LPA
Posted 22h ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and respond to the operations of cloud-based products/services using defined engagement models and key performance indicators.
- Act as first responder for production incidents, coordinate cross-functional teams, prepare incident reports and implement reliability improvements with SREs.
- Automate operational tasks using modern tech stacks to improve efficiency and maintain infrastructure aligned with current standards including IaC and observability tools.
Minimum Requirements
- Experience working with AWS cloud environments and supporting cloud infrastructure.
- Hands-on experience with CI/CD tools (e.g., Jenkins, CircleCI, Gitlab) and Infrastructure as Code technologies (e.g., Terraform, Ansible, Cloudformation).
- Experience with container technologies (e.g., Docker, Kubernetes, Openshift) and Linux OS operations (RHEL or Debian-based).
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in collaborating with Service Reliability Engineering and cross-functional teams to manage incidents and drive product reliability improvements.
- Comfortable operating in a 24x7 rotation-based support environment with ability to handle pressure during incidents.
- Strong technical proficiency in cloud infrastructure, automation, monitoring, and backend storage solutions aligned with modern cloud-native architectures.