Business Systems Analyst
HealthEdge Software, Inc. (company site, opens in a new tab)2–4 yrsBengaluruOn-siteDirect career pageEst. 6–12 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Administer and configure Atlassian cloud products (Jira Software, Jira Service Management, Confluence) including project setups, workflows, permissions, and automation to support thousands of users.
- Handle day-to-day user support requests, ensuring SLA compliance and assisting in onboarding and training.
- Contribute to platform governance, hygiene (inactive user cleanup, audits), reporting, and assist senior team members with larger projects and upgrades.
Minimum Requirements
- 2-4 years hands-on experience administering Jira and/or Confluence in a corporate environment.
- Experience with Jira Software projects, Jira Service Management configuration, and Confluence space administration.
- Location: On-site in Bangalore, India.
- Work Experience Required: 2-4 years explicitly mentioned.
Ideal Candidate Profile
- Experienced platform administrator capable of managing high-scale, cloud-based Atlassian environments with attention to detail on governance and hygiene.
- Comfortable working within a team structure supporting global users and collaborating with senior administrators and architects, progressing toward advanced automation and solution design.
- Familiarity or certification in Atlassian administration and exposure to ITIL or basic scripting considered strong differentiators for growth.