Managed Services Operations Specialist
NTT Ltd. (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–18 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Plan, coordinate, and monitor operational activities to ensure delivery of complex managed services meeting SLAs and client needs.
- Manage shift rosters, escalations, and ensure adherence to shift handovers while monitoring key operational metrics and risks.
- Identify operational improvement opportunities, balance client demands with organizational strategy, and support leadership with service delivery insights.
Minimum Requirements
- Bachelor's degree in IT, Business Administration, or related field.
- ITIL foundation certification required.
- Seasoned experience in Managed Services delivery within large-scale, preferably multinational, technology services environments, including customer escalation management.
- Workplace: Hybrid; Notice period not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced professional with strong expertise in large-scale managed services operations and service delivery management.
- Demonstrated ability to handle client escalations and manage service improvements in a fast-paced, deadline-driven, multi-cultural environment.
- Skilled in operational analytics, process improvement, and balancing client and organizational strategic priorities.