Senior Account Analyst
Vultr (company site, opens in a new tab)3+ yrsChennaiOn-siteDirect career pageEst. 10–16 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and analyze high volume of risk-related tickets involving credit card fraud, account takeovers, disputes, and chargebacks to protect platform integrity.
- Identify, investigate, and escalate suspicious account activities and recommend improvements to fraud detection workflows.
- Mentor junior analysts and contribute to cross-functional collaboration to resolve risk issues and stay ahead of emerging fraud trends.
Minimum Requirements
- Minimum 3+ years experience in fraud investigation, account risk, or trust & safety operations handling complex cases independently.
- Strong communication skills for clear risk-related customer and team interactions.
- Ability to handle multiple risk investigations simultaneously with sound independent judgment and discretion.
- Work flexible hours including nights and weekends to support 24/7 fraud and risk coverage.
Ideal Candidate Profile
- Experienced in evidence-based fraud detection with ability to identify trends and recommend operational improvements.
- Comfortable with mentoring or guiding junior analysts and escalating issues appropriately.
- Able to operate in a high-growth, fast-paced tech environment requiring collaboration across teams and quick adaptation to emerging risks.