Senior Trust & Safety Analyst
Vultr (company site, opens in a new tab)3+ yrsChennaiOn-siteDirect career pageEst. 9–16 LPA
Posted 3h ago
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Job description
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About This Role
- Investigate and resolve complex abuse reports and enforce Terms of Service/Acceptable Use Policy consistently.
- Manage high volume of tickets as primary contact for abuse-related customer interactions and document all actions.
- Collaborate cross-functionally to monitor and protect IP and network reputation, analyze threat patterns, and refine internal policies.
Minimum Requirements
- Minimum 3+ years experience in trust & safety, abuse management, or related customer support role.
- Experience in cloud computing, hosting, or ISP infrastructure environments required.
- Practical knowledge of internet protocols (IP, DNS, HTTP/S) and attack vectors mandatory.
- Shift timing: 04:30 PM - 12:30 AM IST.
Ideal Candidate Profile
- Technically proficient with strong understanding of internet infrastructure and network security.
- Capable of independent operation under pressure managing escalations in a fast-paced environment.
- Experienced in cross-team collaboration involving Network, Security Operations, and Support functions.