Leads Systems Operations Engineer - Infrastructure Development
Wells Fargo (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 18–30 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead major incident management and event coordination for critical technology services, serving as primary event commander during high-impact outages.
- Drive operational excellence through systemic issue identification, problem management, and improvements in Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR).
- Manage and mentor mission control engineers, oversee shift/resource allocation, and deliver operational reports and executive dashboards using tools like Power BI.
Minimum Requirements
- 5+ years in Systems Engineering, Systems Operations, Production Support, Event Management, or Technology Operations.
- 2+ years leadership experience managing operational teams of 10 or more members.
- Experience leading Major Incident Management and event coordination in enterprise environments.
- Strong proficiency with Incident, Change, Problem, and Event Management processes and creation of operational reports, dashboards (Power BI), and leadership presentations.
Ideal Candidate Profile
- Experienced in mission control, command center, or event management environments with expertise in managing cross-functional technical teams during critical incidents.
- Skilled in collaborating with distributed teams and stakeholders to improve operational readiness, monitoring, and automation.
- Comfortable managing complex infrastructure and cloud-native environments (OpenShift, Kubernetes) with hands-on knowledge of Linux, automation tools (Ansible, Python, Shell scripting), and monitoring platforms (Splunk, AppDynamics).