ServiceNow Senior Software Engineer - CSM + Service Portal
NewRocket (company site, opens in a new tab)4+ yrsRemoteDirect career pageEst. 10–18 LPA
Posted 1d ago
Reach people at NewRocket
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at NewRocket you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead, coach, and mentor a team of Software Engineers developing professional services projects with a focus on ServiceNow CSM and Service Portal.
- Develop and customize ServiceNow applications and integrations, including UI, workflows, and third-party system connections via REST/SOAP.
- Maintain operational documentation, handle production incidents related to assigned scope, and ensure consistent technical approaches across environments.
Minimum Requirements
- 4+ years experience with ServiceNow platform implementation, administration, configuration, or development in at least two capabilities (CSM, Service Portal).
- Proven experience with ServiceNow integrations (REST/SOAP), CMDB, Discovery, ITSM, Service Catalog, and workflows.
- Bachelor's degree in Computer Science, Computer Engineering, Information Systems or relevant work experience.
- Willingness and ability to pursue ServiceNow competency certifications (CSA, CAD preferred).
Ideal Candidate Profile
- Experienced with end-to-end ServiceNow development including scripting (Business Rules, Client Scripts, Scripted REST APIs).
- Comfortable interfacing with stakeholders for requirements gathering and guiding customers on technical solutions for CSM & Service Portal.
- Skilled in managing integration complexities and aligning team efforts to maintain structured, standardized ServiceNow environments.