Technical Support Engineer
New Relic (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 6–14 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Solve complex technical customer issues related to New Relic's product suite through cross-team collaboration.
- Resolve customer installation, configuration, and data exploration requests.
- Provide customer feedback to Product Organization to improve platform experience.
Minimum Requirements
- Strong analytical and technical troubleshooting skills.
- Impeccable customer service skills with genuine empathy for customers.
- Work Experience Required: Not explicitly mentioned in the JD.
- Visa sponsorship not available; must have valid work authorization.
Ideal Candidate Profile
- Experience with cloud platforms like AWS, GCP, Azure or certifications such as AWS, GCP, Azure Cloud Certified or CKA.
- Background in Network, System, Database Administration, DevOps, Software Engineering, or Technical Support roles.
- Comfortable analyzing and interpreting system/application logs.