Assistant Manager-CRM
L&T Technology Services Limited (company site, opens in a new tab)5–10 yrsDelhi NCROn-siteDirect career pageEst. 8–14 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and analyze customer interactions across the lifecycle to enhance retention and drive sales growth in real estate post-sales context.
- Oversee post-sales customer activities including collections, documentation, site visits, and coordination with internal and external stakeholders to ensure smooth possession and payment processes.
- Prepare and monitor sales documentation, MIS reports, CRM budgets, and customer data updates in ERP/SAP (Sales Module), while addressing escalated queries and implementing customer delight initiatives.
Minimum Requirements
- MBA or Graduate/Post Graduate degree.
- 5-10 years of experience specifically in real estate Sales/CRM.
- Experience with ERP/SAP (Sales Module) and strong skills in customer acquisition, retention, and managing customer lifecycle in real estate.
- Work Location: Delhi (explicitly mentioned via job posting location).
Ideal Candidate Profile
- Experienced in managing post-sales customer relationships and payment collections within real estate projects.
- Skilled in coordinating interdisciplinary teams (Engineering, Legal, Finance, Sales & Marketing) and external parties such as banks and housing finance institutions for documentation and loan disbursement.
- Capable of operating with detailed CRM data management, MIS reporting, and executing customer engagement strategies to improve sales conversions and customer satisfaction.