Application Support Engineer(Oracle PL/SQL)
IQVIA (company site, opens in a new tab)8–12 yrsKochiOn-siteDirect career pageEst. 14–26 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage daily ticketing queue for client issues ensuring timely resolution and escalation.
- Collaborate with customers and project teams to gather requirements and translate them into technical specifications.
- Provide Tier 2/3 technical support for custom integrations and assist product development in platform support.
Minimum Requirements
- Bachelor's Degree in Computer Science or related field, or equivalent experience.
- 2 years of related work experience.
- Knowledge of Oracle PL/SQL, application support, and production support tools.
- Experience with troubleshooting, incident resolution, and working in support environments.
Ideal Candidate Profile
- Experienced in handling client-facing technical support and managing ticketing systems.
- Able to work individually and in project teams focusing on technical expertise rather than people management.
- Capable of providing second/third-tier technical support and collaborating with product development teams.