Manager- Sales & Ops - Visa Category
Swiggy (company site, opens in a new tab)4–7 yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Full ownership of CREW's visa business including visa delivery from initial communication to passport return.
- Lead and manage a team of Visa Experts; set targets, conduct reviews, coach for quality and speed.
- Manage visa partners, update country playbooks for visa rules, handle escalations, ensure data privacy, and drive process automation with Product and Tech teams.
Minimum Requirements
- 4-7 years experience in tourist visa operations with a visa service company, travel company, or visa application centre.
- 2+ years experience leading a team.
- Deep, hands-on visa knowledge for key countries (Schengen, UK, US, Singapore, Canada, Australia, UAE, South-East Asia).
- Based in Bangalore or willing to relocate; comfortable with rotating shifts including weekends and peak seasons.
Ideal Candidate Profile
- Experienced in managing vendor/partner relationships with defined service level agreements.
- Strong data orientation with proficiency in tracking metrics using Excel or dashboards and making data-driven decisions.
- Ability to operate effectively under pressure with ownership mindset and clear communication across stakeholders.