Senior Manager, Service Operations
SITA Switzerland Sàrl (company site, opens in a new tab)12+ yrsDelhi NCR, BengaluruOn-siteDirect career pageEst. 30–50 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Own operational health, service outcomes, and lifecycle execution for the Passenger Processing portfolio supporting airport and airline operations globally.
- Lead a distributed team of ~40-50 across multiple countries and technical disciplines, ensuring 24x7 service delivery while driving modernization and technical debt reduction.
- Establish and maintain portfolio-wide performance governance, IT service management discipline, deployment readiness, and senior stakeholder engagement to meet SLA/SLO and operational standards.
Minimum Requirements
- 12+ years experience in complex global technology service operations with leadership accountability.
- Experience managing distributed multicultural teams of 40+ employees through managers and technical leads.
- Bachelor's degree in IT, Engineering, Business, Operations Management or related field (or equivalent senior operational experience).
- Strong expertise in Incident, Problem, Change, Service Request, Work Order, deployment and lifecycle management; ITIL certification strongly preferred.
Ideal Candidate Profile
- Proven ability to lead large, dispersed, multicultural teams in high-availability, business-critical service environments.
- Demonstrated strength influencing senior executives and cross-functional stakeholders in matrix organizations with shared accountability.
- Strong operational discipline balancing BAU service delivery with technical debt management and modernization in complex technology stacks.